Waterplay Surfing

Q: Do you accept small orders?
A: Yes. If you are a small retailer or starting up business, we are definitely willing to grow up with you. And we are looking forward to co-work with you for a long term relationship.

Q: Can you accept OEM/ODM products?
A: Yes. We are well in OEM and ODM. We have our own R & D department to meet your requirements.

Q: How about the price? Can you make it cheaper?
A: We always take the customer’s benefit as the top priority. Price is negotiable under different conditions, we are assuring you to get the most competitive price.

Q: If I’m a retailer, what can you provide about products?
A: We will provide you with anything we can to assist your company's growth, such as data、photos、video etc.

Q: How can you guarantee customer’s rights?
A: First, we will update the order situation every week and inform our customer until the customer receives the goods.
Second, we will provide standard inspection report for each customer's order to ensure the quality of the goods.
Thirdly, we have a special logistics support department, which is responsible for solving all the problems in transportation process and product quality . We will achieving 100% & 7*24h quick response and quick solve.
Fourthly, we have a special customer return visit, and customers score our service to ensure that we provide customers with better service.

Q: How to deal with products’ quality problem?
A: We have a professional after-sales department, 100% to solve the quality problems of products. Will not cause any loss to our customer.